Privacy Policy

Welcome to Sidra Chain (sidrachain.click). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Technical data: IP address, device/browser info, pages visited, timestamps (for security and analytics).
• Account/KYC data: If you use the KYC Port, we may process identity data you submit (e.g., name, ID documents) via secure providers. We store only what is necessary for verification and compliance.
• Contact data: Email or messages you send to our support team.
• Cookies: See our Cookie Policy for details.

How We Use Information

• Provide and secure our services, including KYC and wallet features.
• Prevent fraud, abuse, and unauthorized access.
• Comply with legal/regulated-industry requirements.
• Respond to support requests and improve our products.

Legal Bases (EEA/UK)

• Contract: to deliver requested services.
• Legitimate interests: security, troubleshooting, analytics.
• Legal obligation: compliance and record keeping.
• Consent: where required (e.g., marketing cookies).

Data Sharing

We may share data with vetted processors (e.g., KYC providers, analytics, hosting). We require appropriate safeguards and do not sell personal data.

Data Retention

We keep data only as long as needed for the purposes above or as required by law/regulation, after which it is securely deleted or anonymized.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability. To exercise rights, contact support@sidrachain.click.

International Transfers

When we transfer data internationally, we use lawful mechanisms (e.g., SCCs).

Security

We use encryption, access controls, and audits to protect data. No online service can be 100% secure, but we work to safeguard your information.

Children

Our services are not directed to children under 13 (or the age defined by local law). We do not knowingly collect data from children.

Contact

Questions or requests: support@sidrachain.click.